When we got to Bangkok, everything went as smoothly as possible. Natt and the driver picked us up on time and took us right away on tour of all the major palaces in Bangkok that we requested (Grand Palace, Wat Po, Wat Arun). She spoke amazing English and knows Bangkok really well. She gave us the perfect blend of giving us time to take pictures while giving us great information on all the places we visited.
I was traveling with my in-laws who are older and move slow and Natt was very accommodating to their needs on the fly. It was super hot so she helped us find water, umbrellas, and restrooms anywhere we were. I really appreciated that and all her tour cost estimates where right on or under the estimated costs. Even her traffic estimates were right on (or under the time expected) which I love cause I think I am very efficient and a well planned person.